We stand by our lifetime warranty.
“Sustainable consumption starts by consuming less. At The North Face, we focus on building product that lasts a lifetime so that our consumers buy fewer products over time, thereby reducing impacts on the environment. We find that The North Face can actually be profitable, while driving a very strong sustainability message.” — Philip Hamilton, VP of Global Product
“We repair as much as we can and, above all, prevent materials from ending up in a landfill. When an item comes back damaged, the first thing we try to do is fix it. We have a staff of expert seamstresses and tailors whose average tenure with the company is 25 years. They have seen or touched just about everything we have made and are extremely creative solution providers. Anything we can’t repair, we generally scavenge for usable parts. We have drawers of zippers and buttons and fabric pieces in all colors.
First, we try to get products back into the sales chain and then donate as many of the remaining items as we can. From 2010 through the first half of 2011, we donated more than 56,000 units to organizations such as Clothes4Souls and to emergency relief situations such as the Haiti earthquake.
2010 Repair/Donation Program
We sort through the remaining items that we are unable to fix and recycle as much as we can. Finally, whatever can’t be recycled is incinerated at a waste-to-energy plant. We believe strongly in responsible disposal and feel good every time we avoid throwing something away.
As our sales grow, the volume of goods that may require repair keeps pace and it is getting harder to keep up. As fabrics become more technical and cutting-edge, it is more difficult to repair them and sometimes requires new technology such as fabric welding tools. We are currently developing a plan to ensure that our approach to repairs meets the latest advances in product materials and construction.”
— Director of Quality, Rick Griffin
“The recent clothing donation from
The North Face was an extremely substantial portion of Clothes4Souls donations. I am very excited about the opportunity to take Clothes4Souls to the next level by partnering with such a powerful brand. Together we can provide hope for a better tomorrow.” — Keith Woodley, Chief Development Officer, Clothes4Souls Inc.